Free shipping · Product made in Spain

FAQ

Payment methods

What payment methods do we accept?

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You can pay by:

Visa / Visa Electron/ Master Card. Buy with peace of mind on our website: we guarantee the security of your transactions and your data.

Changes and returns

Can I change or return my order?

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For safety reasons, we don't accept changes or returns on our products.

Delivery times

When will I receive my order?

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Our parcels arrive at the delivery address within 3 working days, except for the Canary and Balearic Islands, where the maximum will be 5 days.

Cancellations and refunds

Can I cancel my order once I’ve placed it?

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To cancel your order you have to send us an email or call us maximum 30 minutes after the order’s been placed. Once the order’s been cancelled, you’ll receive the refund into the same account with which the purchase was made. This process may take a few days depending on your bank.

Gift receipt

Can I request a gift receipt?

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You can request a gift receipt with all your purchases. The gift receipt doesn't include the price of the items.

Price

What happens if the price on the label and the one on my product are different?

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If there’s a difference between the price indicated online and the labels, the correct price will be as indicated and accepted when purchasing.

invoice

Can I request an invoice?

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You can request an invoice for your order as a natural person or as a business. Please contact us within 24 hours from the moment of dispatch of your order and we’ll send it to you by e-mail.

Contact

How can I contact Ecodry?

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If you need to solve any issues regarding our products, brand or online store, or have experienced any problems with our shipments, please fill in the form below hereand we’ll respond to you within 24/48 business hours.

You can also call us on +34603823488. We’ll be happy to help you.

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